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Refund Policy

We at optimum consider it a great privilege in providing you with a gratifying experience while you shop with us online. So we have designed an Exchange Policy that ensures complete customer satisfaction.

1. Our Refund Policy covers all the products sold on
2. In case, the product reaches you in a damaged condition or is not in proper working condition or is wrongly delivered then you are under an obligation to bring it to our notice within 7 days from the date of receipt of the product/s. We will replace or Exchange100% of the product price including the shipping charges. Feel free to mail us your complaints pertaining to the product at
3. We can only replace or exchange the product, we do NOT refund. Once we receive the product, we will initiate the process of the replacement.
4. In case of pre-paid orders; lost in transit, wrongly delivered or undelivered to your location, you are under an obligation to bring it to our notice within 10 days of placing the order.
5. We are not liable to refund your shipping charges if you cancel a part of the order or the entire order after dispatching the products.
6. In case of our products, you are entitled for exchange or replacement as per the company’s policy.
7. In case of claiming for replacement/ exchange, post the period above said, all the claims will be subject to scrutiny and decisions by the management.

We do not guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications. However, there are a few terms and conditions attached with the exchange and replacement policy. Your order number and our address have been mentioned properly on the packing Our technical support team will assist you telephonically or through team viewer in case of any problem or if any assistance is require. Thank you for purchasing our products.